LunaLoots Casino Data Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal data when you register, play or otherwise interact with our services. We take privacy seriously and set out below the types of information we handle, why we process it and the choices available to you about your data.

Types of data we collect

We collect a range of information to provide and secure our services. This includes personal data you give us when registering or contacting support, technical data from your device and browser, and transactional data linked to deposits, withdrawals and play activity.

Personal data

This covers name, date of birth, contact details (postal address), identity documents when verification is required, payment details and any other information you provide to verify your account or to comply with legal checks.

Technical data

We collect device and connection information such as IP address, browser type, operating system, device identifiers and location data as permitted by law. This data helps with account security, fraud prevention and site performance.

Transactional and activity data

Transaction records, deposit and withdrawal history, bet and game activity and support interactions are retained to operate your account, resolve disputes and meet our regulatory and record-keeping obligations.

How we use your information

We use personal and technical data to create and administer accounts, process payments, detect and prevent fraud, provide customer support and meet legal obligations. We may also use anonymised data for analysis, system improvement and to monitor responsible use of services.

Data protection practices

We implement appropriate organisational and technical measures to protect data from unauthorised access, loss or misuse. Access to personal information is restricted to authorised staff and third-party providers that need it to deliver services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functions, analyse usage and support marketing where you have provided consent. You can manage cookie settings via your browser or our cookie tool, though some features may rely on cookies to work correctly.

Information sharing and third parties

We share data with payment processors, identity verification services, analytics providers and other trusted partners for the purposes set out above. We also disclose information when required by law, to protect our rights, or to comply with regulatory enquiries. Third parties act as processors or independent controllers according to their role.

User rights

You have rights to access, correct and in certain circumstances request deletion or restriction of your personal data. You may also object to or withdraw consent where processing is based on consent. Requests will be handled in line with applicable data protection law.

Access, correction and deletion of data

To access or update your information, sign in to your account or contact our support team. We may ask for proof of identity before making changes. Where deletion is requested we will retain any information necessary to fulfil legal and contractual obligations.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on this page and where appropriate we will notify you through your account or by other contact methods. Please review this policy periodically to stay informed about how we protect your privacy.